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Philosophy of Patient and Family Experience

Keeping the patient and her most essential relationships at the heart of the health care experience.

Dignity & Respect
We value and incorporate patient and family knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care.


We collaborate with patients and families in policy and program development, implementation, and evaluation; facility design; and professional education.

Family Liaison

The family liaison provides a connection between the surgical patient and waiting family members with reports on the patient's progress from pre-op to the recovery room. The liaison continues to update the family until the patient's discharge or admission to an inpatient room.

To contact please call:

(401) 274-1122, ext. 41153

Patient Feedback

Your feedback is very important to us. If you would like to share your story, let us know what we've done well or what we can improve, or if you need assistance in any way, please contact the Patient Service Line at (401) 274-1122, ext. 44287 (Spanish ext. 44289). Your call will be returned within one business day. You can also email us at

Patient and Family Advisory Councils For Patients & Families

Patient and Family Advisory Councils, are composed of patients, family members and hospital staff. Together they model the partnership that is the foundation of Patient and Family Experience. Advisory Council monthly meetings provide the patient/family perspective, ensuring that the voice of families is heard in decisions that can impact them.

If you would like to be involved in any of our Advisory Councils or simply want to share your story, please contact us at (401) 274-1122, ext. 44287, or email

Patient and Family Centered Care

c/o Melissa O'Donnell MSW, LICSW
Director, Patient & Family Experience
Women & Infants Hospital
101 Dudley Street
Providence, RI 02905
P: (401) 274-1122, ext. 43112