Keeping the patient and her most essential relationships at the heart of the health care experience.
Dignity & Respect
We value and incorporate patient and family knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care.
We collaborate with patients and families in policy and program development, implementation, and evaluation; facility design; and professional education.
The family liaison provides a connection between the surgical patient and waiting family members with reports on the patient's progress from pre-op to the recovery room. The liaison continues to update the family until the patient's discharge or admission to an inpatient room.
To contact please call:
(401) 274-1122, ext. 41153
Your feedback is very important to us. If you would like to share your story, let us know what we've done well or what we can improve, or if you need assistance in any way, please contact the Patient Service Line at (401) 430-4287 (English), (401) 430-4289 (Spanish). Your call will be returned within one business day. You can also email us at firstname.lastname@example.org.
Since your stay will be more pleasant if you don’t have to worry about valuables, we suggest that large sums of money or expensive personal items, such as jewelry, be left home or sent home. If you do happen to have an item of value with you and you wish to secure it, Women & Infants will allow you to place it in a sealed envelope and lock it in the safe. Although the hospital cannot assume responsibility for personal property that is not secured in the safe, please report any lost items to our Security Department. For more information about our policy regarding storage of valuables, please call the Security Department at (401) 274-1122, ext. 41635.
The hospital’s smoking policy conforms to Rhode Island state law and Women & Infants Hospital is completely smoke-free. Smoking is only permitted in designated smoking areas outside the hospital.
Women & Infants takes every precaution to assure patient safety through a comprehensive accident prevention and fire safety program. Periodic fire drills are conducted. Should a fire drill occur while you are a patient, please follow any instructions given by your nurse or other staff members.
We have a policy for missed appointments at all Women & Infants’ physician practices. If you need to reschedule or cancel an appointment, please give us at least 24 hours notice. If you do not give us 24 hour notice, or if you do not show up for a scheduled appointment, you may be charged a $30 fee for a missed office visit or $100 for a missed procedure or testing appointment.
We realize that some things happen that are out of our control, so you will not be charged for your first missed appointment. However, you will be charged for any other missed appointments.
To help, we will begin calling all patients to confirm appointments. We will also remind you of any referrals or authorizations that may be needed. We ask that you please show up on time for your scheduled appointment.
Patient and Family Advisory Councils, are composed of patients, family members and hospital staff. Together they model the partnership that is the foundation of Patient and Family Experience. Advisory Council monthly meetings provide the patient/family perspective, ensuring that the voice of families is heard in decisions that can impact them.
If you would like to be involved in any of our Advisory Councils or simply want to share your story, please contact us at (401) 274-1122, ext. 44287, or email email@example.com.
The following is a listing of Women & Infants’ Patient and Family Advisory Councils and their meeting times:
Hospital Wide Advisory Council
Second Thursday of the month, 5-7 p.m.
NICU Family Advisory Council
First Friday of the month, 6:30-8:30 p.m.
OB Patient and Family Advisory Council
Third Tuesday of the month, 5:30-7 p.m.
Oncology Patient and Family Advisory Council
Second Tuesday of the month, 5-7p.m.
For more information, please contact:
Melissa O’Donnell, MSW, LICSW
Director, Patient & Family Experience
Phone: (401) 274-1122, ext. 43112
Fax: (401) 453-7679
Women & Infants Hospital is committed to respecting and protecting your rights as a patient here. We want to provide the best care for your needs. This bill of rights tells you about our commitment to you, and your rights and responsibilities as a patient.