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Woman And Infants
Woman And Infants
patient family centered care   Patient and Family Experience
 

Keeping the patient and her most essential relationships at the heart of the health care experience.

Philosophy of Patient and Family Experience
Dignity & Respect
We value and incorporate patient and family knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care.
Information Sharing
We give patients and families timely, accurate information so they can effectively participate in the decision-making process.
Participation
We encourage patients and families to participate in their care and decision-making at the level they choose.
Collaboration
We collaborate with patients and families in policy and program development, implementation, and evaluation; facility design; and professional education.

Family Liaison
The family liaison provides a connection between the surgical patient and waiting family members with reports on the patient's progress from pre-op to the recovery room. The liaison continues to update the family until the patient's discharge or admission to an inpatient room.
To contact please call:
401-274-1122, extension 41153

Patient Feedback
Your feedback is very important to us. If you would like to share your story, let us know what we've done well or what we can improve, or if you need assistance in any way, please contact the Patient Service Line at 401-274-1122, extension 44287 (Spanish extension 44289). Your call will be returned within one business day.

Patient and Family Advisory Councils For Patients & Families
Patient and Family Advisory Councils, are composed of patients, family members and hospital staff. Together they model the partnership that is the foundation of Patient and Family Experience. Advisory Council monthly meetings provide the patient/family perspective, ensuring that the voice of families is heard in decisions that can impact them.

If you would like to be involved in any of our Advisory Councils or simply want to share your story, please contact us at 401-274-1122, extension 44287, or email familyadvisorycouncil@wihri.org.

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  Share Your Concerns
Women & Infants Hospital invites you to share your questions, concerns, complaints or messages of thanks with us. We value your feedback and will assist you with any issues that may concern you. Please feel free to contact us by phone or email whichever is most convenient for you.
  Contact Us

Mailing Address
Patient and Family Centered Care
c/o Shannon Sullivan
Director of Patient and Family Support Services
Women & Infants Hospital
101 Dudley Street
Providence, RI 02905

Phone
401-274-1122, extension 44287

Email
PatientServiceLine@wihri.org

  Services for Patients and Families
Women & Infants Patient and Family Centered Care office is dedicated to meeting the needs of our patients and their families in order to make the health care experience as positive as possible.

Loaner Laptop Program

A program created to use technology to help patients who are in the hospital keep in contact with the outside world.  If you would like more information about this program please contact a representative in the Remondi Family Resource Center for more information at 401-274-1122, extension 41360.
Woman And Infants
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