Philosophy of Patient and Family Experience
Dignity & Respect
We value and incorporate patient and family knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care. |
Information Sharing
We give patients and families timely, accurate information so they can effectively participate in the decision-making process. |
Participation
We encourage patients and families to participate in their care and decision-making at the level they choose. |
Collaboration
We collaborate with patients and families in policy and program development, implementation, and evaluation; facility design; and professional education. |
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Family Liaison
The family liaison provides a connection between the surgical patient and waiting family members with reports on the patient's progress from pre-op to the recovery room. The liaison continues to update the family until the patient's discharge or admission to an inpatient room.
To contact please call:
401-274-1122, x4787 |
Patient Representative
The patient representative is available to respond to concerns or complaints and to facilitate communication between hospital departments and patients and their families. The patient representative is also available to answer questions about hospital policies.
To contact the patient representative please call:
401.274.1122 x3111
To contact the patient service line please call:
401.274.1122 x4968
If the Patient Representative is not immediately available your call will be returned within 24 business hours.
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Patient and Family Advisory Councils For Patients & Families
Patient and Family Advisory Councils, are composed of patients, family members and hospital staff. Together they model the partnership that is the foundation of Patient and Family Experience. Advisory Council monthly meetings provide the patient/family perspective, ensuring that the voice of families is heard in decisions that can impact them.
If you would like to be involved in any of our Advisory Councils or simply want to share your story, please contact us at 401.274.1122 x3111, or email familyadvisorycouncil@wihri.org.
» More on Family Advisory Councils
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| Women & Infants Hospital invites you to share your questions, concerns, complaints or messages of thanks with us. We value your feedback and will assist you with any issues that may concern you. Please feel free to contact us by phone or email whichever is most convenient for you. |
Mailing Address
Patient Representative
Patient and Family Centered Care
Women & Infants Hospital
101 Dudley Street
Providence, RI 02905
Phone
401.274.1122 x1153
Email
PatientServiceLine@wihri.org |
| Services for Patients and Families |
Women & Infants Patient and Family Centered Care office is dedicated to meeting the needs of our patients and their families in order to make the health care experience as positive as possible.
CarePages
A free personal web page service that provides a way for family and friends to be informed and updated on the patient's condition. A CarePages web page is a way for our patients to connect and share with the people who matter most to them.
Loaner Laptop Program
A program created to use technology to help patients who are in the hospital keep in contact with the outside world. If you would like more information about this program please contact a representative in the Remondi Family Resource Center for more information at 401.274.1122 x3111. |
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