Welcome to Women & Infants
The safety of our patients, visitors and staff is our top priority at Women & Infants Hospital. With that in mind, we are happy to introduce a Visitor Passport to ensure the safety and security of your loved ones while they are in our care.
When you arrive at the hospital, please have your driver’s license or federal/state-issued photo ID available for the Security staff. If you cannot provide a photo ID, please speak with a Security staff member. We will give you a Visitor Passport that includes your name and where you are going in the hospital. The passport must be visibly worn in the hospital until your visit is over. Please return it to the main lobby desk when you leave. We appreciate your help as we work to keep everyone safe.
To protect each patient's privacy, we do not give out specific information regarding the nature of the care or treatment.
Women & Infants Visitation Policies
Patients being admitted for delivery, or having a medical emergency, may park in the reserved spaces near the Triage Admitting entrance. If further assistance is needed, the Security Department is adjacent to the Triage Admitting entrance. Security officers are available 24 hours a day.
All patients are welcome to use our free valet service. Drive up to the front entrance and leave the parking to us. Valet operates Monday thru Friday from 7:30 am until 5 pm. Patients who leave after 5 pm can retrieve their keys from the Security Department located at the Triage Admitting entrance.
The visitor parking lot is located adjacent to the Triage Admitting entrance of the hospital. There is a nominal fee for parking in this lot. Reduced rates for frequent visitors of long term patients can be arranged through the Social Work Department at 401-274-1122, extension 41360. If visitors need further assistance, there are security officers on duty 24 hours a day at 401-274-1122, extension 41635 .
Please also assist us in keeping our patients well by asking your friends and family members not to visit, or to remain in the waiting area, if they have any symptoms of a cold or diarrhea, or have been exposed to any of the following diseases:
- chicken pox
- rubella (German measles)
Family Centered Care
Birth is a family experience at Women & Infants. The father/significant other of the new baby is not considered a visitor and is welcome in the hospital room at any time. In addition, patients on our oncology and gynecology units may also have one overnight visitor, if they choose.
Mail and Flower Deliveries
Patients personal mail and flower deliveries will be brought to their room daily. Any mail delivered following discharge from the hospital will be forwarded to the patient's home address.
Mail and deliveries should be addressed to:
Women & Infants Hospital
101 Dudley Street
Providence, RI 02905
Offered by the Health Education Department and supported by the Auxiliary, the Warm Line is a telephone hotline for new parents who need advice on mother's postpartum or newborn care. Registered nurses respond to all calls. To speak with a Warm Line nurse, call 1-800-711-7011 , Monday through Friday, 9 am to 9 pm, or Saturday and Sunday, 9 am to 5 pm.
Physician Referral Health Line
As a community service of Women & Infants, the hospital maintains a Health Line staffed by registered nurses who are able to answer women's health questions and make referrals to members of our medical staff. The Health Line can be reached at 1-800-921-9299 .
Breastfeeding Support and Services
For patients who experience breast-feeding difficulties, inpatient breastfeeding consults with International Board Certified Lactation Consultants are available. Patients may talk with their nurse, obstetrician or pediatrician for a referral.
In addition, if breastfeeding difficulties arise after going home from the hospital, private consultations with a lactation consultant can be arranged by calling the Warm Line at 1-800-711-7011 . Some insurances cover the cost of the visit.
Nursing Moms, Etc.
The Auxiliary, in cooperation with the Health Education Department, operates Nursing Moms, Etc., a specialty store to accommodate the needs of breastfeeding mothers. Among the items offered are nursing bras in all sizes, nursing stools, pillows, baby slings and nursing nightgowns. Medela breast pumps are available for purchase or rental. In addition, the store stocks many items for new moms, newborns and premature babies.
The store is located on the first floor of the main hospital building. It is open seven days a week, Monday through Saturday, from 10 am to 5 pm and Sunday from 10am to3 pm. The store can be reached by calling 401-274-1122, extension 41749 or 401-453-7940 .
Our Health Education Department offers a wide range of programs for new parents, including:
- Accident Prevention and CPR
- Caring for You and Your Baby: The First Four Weeks
- Infant Massage
- Breastfeeding Class
For information about these classes, call Health Education at 401-276-7800 or click here for a full calendar of educational programs.
The hospital hosts a variety of support groups for new mothers, for those coping with loss or illness, for cancer patients and more. Call Health Education at 401-276-7800.
Gifts and Gratuities
Many patients wish to show their appreciation for the good care and service received during their stay by nurses and other staff members. Health care professionals, however, are unable to accept gratuities.
One very thoughtful way to show appreciation is with a monetary gift or pledge to the hospital in honor of a nurse or doctor. Gifts of this kind are tax deductible and help the hospital maintain its high quality of patient care. Checks may be mailed to the Department of Philanthropy, Women & Infants Hospital, 101 Dudley Street, Providence, RI 02905.
For questions regarding a gift or pledge, please consult the Thank You Fund brochure, which is available on all floors in the hospital, or call the Department of Philanthropy at 401-274-1122, extension 42020 .